Gate Lice, Unite: Calling El Toro Poo Poo on Passenger Shaming

The airline industry is the only business where you can sell passengers a seat that actually doesn’t exist, sell them a service you don’t deliver on, treat customers like garbage in the midst of a crisis, shame them when they’re purchasing a service and get away with it.  … More Gate Lice, Unite: Calling El Toro Poo Poo on Passenger Shaming

Airline Throwdown: A Question of Customer Service

On a recent sojourn, I had to carry a rather cumbersome item onboard a flight: a life-sized cardboard cut-out of Edward Cullen. It was a gift intended for a dear friend, to be given during a destination birthday celebration. I did my due diligence, contacted customer service ahead of time, got the standard “policy” email … More Airline Throwdown: A Question of Customer Service